All questions related to your profile and managing it

• How can I change my password? 431
• I play in several clubs, can I have a single login? 269
• I have a single account across several clubs, how do I choose which club to display? 211
• A family member wants to become a member, can I add them? 161
• How do I book for a family member? 26
• I've lost my password. How can I recover it? 249
• How do I change my profile photo and information? 26
• I have several accounts: how do I merge them into a single login? 20
• How do I change the site language? 29
• How do I set my personal access code? 24
• My data: download, leave the club, delete my account 29
• How do I become a club member online? 27

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 175
• Why are some cells pink on the board? 383
• How can I make a booking 948
• How can I book with a guest? 255
• How can I edit a booking? 207
• How can I delete a booking? 305
• All courts are occupied. Can I join the waiting list? 93
• What payment methods are available to me for a booking? 125
• How to create an open booking 63
• How to join an open match 51
• Where can I find the court access code (door code)? 25
• How do I withdraw from an open match? 28
• How do I view my booking history? 27
• How do I see the weekly schedule? 30
• How do I find and book at another club? 28

How do I register for a camp or a school?

• Sign up for a tennis lesson 116

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 28
• How do I pay for a booking with my wallet? 29
• How do I split the payment with my partner? 28
• How do I use my restaurant vouchers? 38
• How do I view and pay my invoices? 29
• How do I download my certificates? 25
• How do I send money from my wallet to another member? 23

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 35
• How do I join my club's WhatsApp groups? 28
• How do I take part in the Défi-Plugin (challenge tournament)? 31
• Défi-Plugin: I played without creating the match, how do I enter the score? 8

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 22
• How do I turn on dark mode? 28
• How do I install the Plugin.ch mobile app? 36
• How do I choose the notifications I receive on my phone? 27
• Where can I find the messages sent by my club? 19

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 22

• Manage access 50
• Manage membership cards 49
• Manage clubhouse 28
• Manage restaurant credit 29
• Manage email sending 27
• Manage invoicing 29
• Manage member groups 33
• Manage registrations 29
• Manage special days 36
• Manage offers 23
• Manage online payments 36
• Manage billing regions 32
• Manage the club manager 30
• Manage challenge tournaments 35
• Manage RFID validation 32
• Manage general settings 36
• Setting up the accounts (general ledger) 24
• Configure EBICS: connect Plugin.ch to your bank 18
• Gate access log 21
• Manage multiple buildings 33

• Create a new court 44
• Manage court groups 53
• Manage booking periods 57
• Manage court usage 45
• List, edit, or delete a court 38
• Manage sports 12
• Close courts 24

• Create a new season 52
• Edit or delete a season 35
• Open the winter season by copying last season 22
• Link a sport to a season 31

• Manage recurrence authorizations 41
• Manage restrictions 34
• Manage subscription type 53
• Create booking prices: per session or per season 27
• Check rates with the rate grid 22
• Manage non-member and pay-as-you-go deductions 31
• Booking without a subscription: the guest subscription 27

• Create an item 32
• Assign an item to a member 34
• Edit or delete an item 34
• Delete an item assigned to a member 35
• Import linked items from Excel 37

• Display the member list 55
• Create a new member 55
• View a member's detailed information 32
• Display a member's operational data 34
• Manage member subscriptions 39
• Import member data 33
• Print member cards 34
• Print and export the member list 27
• Charge an item to a member or a group 31
• Link a member to a group 26
• Edit and delete a member 42
• Search for a member 23
• Managing duplicates: merging two profiles 31
• Managing units to be deducted: personalised hours and non-members 28
• Manage Swiss Tennis licenses 37
• Topping up a member's wallet 28
• Find and reactivate a removed member 35
• Issue a certificate for a member 24
• Managing families 29
• Handling erasure requests (GDPR) 28

• Add a new sponsor 35
• Invoice sponsors 33
• Re-invoice sponsors 31

• Assign and remove a role 38
• Roles and access: create and edit a role 27

• Gérer son école de tennis : la marche à suivre 36
• Activating the Lessons module 38
• Creating lesson items 36
• Create, edit, and delete a lesson 41
• Manage lesson groups 32
• Manage lesson enrollments 39
• Prerequisite 37
• Invoice and reminder texts 31
• Teachers' schedule 28
• Grouped payments of registrations (basket) 31
• Change the rate of a registration 32
• Copy a lesson for the next season 18
• Changements en cours de saison 31
• Cancel or make up a lesson 35
• Ce que fait le prof 34
• Prix, membres et non-membres 28
• Paiement en ligne et facturation 32
• N° AVS et export Jeunesse et Sport 27
• Questions fréquentes sur les cours 33
• Résoudre les conflits de planning 20
• Proposer des créneaux de préférence 36
• Placer les élèves automatiquement 26
• Envoyer son planning à un professeur 38
• Préparer le planning de la semaine 30
• Reprendre les groupes de la saison passée 21

• Complete management of equipment rental 37

• Find old invoice groups (archives) 35
• Invoice considerations and display 30
• Create invoices 36
• Send invoices by email 28
• Manage payment reminders 40
• Print invoices 22
• List and search invoices 29
• Edit and delete invoices 41
• Invoicing a membership fee or an item: what's the difference? 32
• Automatic reminders for e-mail invoices 24
• Keeping the accounts with the general ledger 23
• Manage family discounts 28
• Import accounts from Excel 42
• Carry an overpayment over to the next invoice 23
• How invoice dates are calculated 28
• Annuler une facture ou une ligne déjà comptabilisée 38
• Transit accounts for online payments 26
• Cancel a reminder and go back to the original invoice 28
• Invoicing guests (non-member hours) for the season 16

• List of bank payments 30
• Processing via bank files 28
• Process a manual payment 36

• Process installments 32

• Managing bookings in the schedule 62
• Configure and use open matches 45
• Manage the set times 20
• Create a promo code and use it 23
• Refund a fixed-hour session that was released and taken again 29
• Moving a booking and creating a recurrence in the schedule 29
• Creating and managing recurrences 26
• The weekly view and the all-sports view 25
• The cash journal and the history of a booking 19
• Manage cash register prices 26
• Offering items with a booking 29
• Deleted bookings and deletion records 30
• Replace a player on a fixed hour 30
• A fixed hour cannot be added: nothing is displayed 24

• Manage automatic emails 42
• Sending bulk emails 34
• Manage messages 38
• History of sent emails 33
• Writing an e-mail with the editor 21
• Birthday and inactive member e-mails 40

• Manage challenge tournaments 33

• Enable partner search 41

• The statistics dashboard 34
• Invoicing bookings from the statistics 32

• Access the program 43
• Booking by a member 55

• Creating and configuring a lesson 50
• Sign up for a tennis lesson 39
• Managing registrations (administrator) 31
• Managing groups and the schedule 38
• Tennis lesson invoicing 35
• Invoicing check and Youth and Sport export 25

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 29
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 29
• Running the monthly payroll 25
• Entering a compensated absence (army, maternity, illness, accident) 24
• The 13th salary and holidays for hourly employees 26
• Paying salaries and reconciling them with the bank 24
• Correcting an approved payslip 20
• Salary certificates and annual lists 21

You'll find all the questions about booking without an account

• How can I book if I don't have an account 864
• Where can I find available courts in my area? 132
• How can I edit/cancel my booking if I don't have an account? 156